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Frequently Asked Questions - Domains:

Frequently Asked Questions - Hosting Matters


How do I register a domain name and sign up for hosting at the same time?

I already own a domain name, how do I get started with hosting?

How do I transfer my domain name so it points to your servers?

How long after I sign up will my domain name be usable?

What is domain propagation?

Do you support third level domains (myname.yourdomain.com)?

Why shouldn't I host my Web site with a company that offers free domain registration?

I changed my mind about the domain name that I registered. Is it too late to change it?

Where do I go to check the availability of a domain name?

How do I change DNS & other information on my domain name?

What extension should I use for my domain name?

What about trademarked names?

Should I register my domain name now or later?

Should I register more than one domain name?

What characters can I use in my domain name?

How should I go about choosing a domain name?

How do I transfer my domain to your servers?

What are your name server names and IPs?

How much should I have to pay to register a domain name?

What is a Sub Domain Account?

Are you responsible for managing my domain name?




How do I register a domain name and sign up for hosting at the same time?
If you would like to register your domain name and sign up for hosting at the same time, simply
choose a hosting package. Then on the order page just enter the domain you wish to order. You will be given an opportunity to purchase a new domain in the ordering process. Once finished, your hosting account will be set-up and your domain name will be registered right away. You will receive a welcome email from us with all the information you need to get started within 1-12 hours of signing up. Your domain name will take about 24 hours to 'propagate' throughout the Internet and be usable. In the meantime you can publish your site using the information that you receive in the welcome email.




I already own a domain name, how do I get started with hosting?
All you have to do is go to our
order online page and choose the type of hosting you wish to order.




How do I transfer my domain name so it points to your servers?
If you registered your domain name with another registrar, then you will need to update your domain name records to point to our name servers. This information is included with your welcome pack, but you can also request that we do this for you.




How long after I sign up will my domain name be usable?
It usually takes between 1-24 hours for a domain name to 'propagate' or be usable throughout the Internet worldwide. This applies to new domain registrations and to domain transfers.




What is domain propagation?
When a visitor types your domain name into their Web browser, their request is referred to a nameserver that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when a new domain name is added, nameservers around the world must be notified of the change. This process is referred to as propagation.

Propagation normally requires 24 hours. During this period, if you are transferring your domain, some nameservers will refer to the old location of your site and some to the new location. Therefore, a visitor accessing your site may be directed to either the old or new location. That's why it is best to cancel your old provider only after the Internet has propagated and all requests to view your site are being routed to our servers.




Do you support third level domains (myname.yourdomain.com)?
Yes. Simply create two entries for our nameservers to your domain zone and assign your subdomain to these. You can also point your subdomain to our IP, however, this is not recommended as we sometimes ammend these. You can also create separate ftp and email accounts for sub domains created directly from cPanel.




Why shouldn't I host my Web site with a company that offers free domain registration?
Some hosting companies offer FREE domains while you host your web site with their company. Then, if you decide to move your web site to another host, you cannot take your domain name with you because the hosting company is the real owner of the domain name. Although we may bundle a 'free' domain with some hosting accounts, or part of a promotion, this is actually registered in your name and becomes your property because we want our customers to always have the option to move to another hosting company and to take their domain name with them.




I changed my mind about the domain name that I registered. Is it too late to change it?
Once you register a domain name, you cannot "un-register" it. If you find that the domain name you chose no longer suits your business or personal needs, you should register another domain name. The domain name you originally registered will continue to be registered to you until the end of the registration period. Registration and Domain Registration renewal fees are non-refundable.




Where do I go to check the availability of a domain name?
Domain name availably can be checked through a "WHOIS" server. There are a variety of these services available at different websites. We offer this facility
here. It's usually best to check with the "authoritative" registry for the domain you're searching for. Nominet handles UK domains, Joker.com handles most other domains.




How do I change DNS & other information on my domain name?
If you registered your domain with us when you signed up for hosting, you can make these changes by contacting
support. Otherwise you will need to modify your information at your current registrar.




What extension should I use for my domain name?
There are many different extensions available right now. If you are a US or UK business catering either for the US or global market, we recommend a .com suffix. It is the first extension that most people try when searching for a site. Also, since it is one of the oldest extensions, .com shows that your business has been around for a while and has a well established presence on the web. If you are a UK business catering only for the UK market we strongly recommend you use a .co.uk suffix as most search engines give UK site visitors the option to search only for UK sites and web sites with the .com suffix will be excluded from search results.




What about trademarked names?
Avoid trademarked names. There are two really good reasons for this. First, it's not very nice. We have all heard the stories about the zany guy who thought ahead and bought "some-huge-multi-million-pound-company.com" and sold it to the company for enough money to retire on. But, remember that those companies have spent lots of time and money creating their brand, and you probably wouldn't be happy if the tables were turned. The second reason to avoid trademarked names is that companies are no longer reaching for their chequebooks to get their names back. They are calling their lawyers.




Should I register my domain name now or later?
Domain names are being snatched up faster than candy at the St. Patrick's Day parade. You must register soon unless you want to get stuck with "the-domain-name-that-no-one-wanted.net". You do not have to have a web master or an e-commerce department or a web design consultant or... Heck, you don't even need a web page. Just go to our
domain registration page and register your domain name before you loose the opportunity to get the name you really want.




Should I register more than one domain name?
Sometimes, it isn't a bad idea to register several similar domain names. If you have "yourname.com", register "yourname.net" so no one else takes it. You can register your full company and a shorter, easier to remember version. Some people even register common misspellings of their company's name. It's a good idea to get these misspelled domain names before your competitor does!




What characters can I use in my domain name?
Just a reminder. Domain names can only use letters, numbers, and hyphens ("-"). Spaces and other symbols are not allowed. Cannot begin or end with a hyphen. Domain names are not case sensitive. Domain names cannot exceed 63 characters total. Other domain names cannot exceed 22 characters, not including the extension.




How should I go about choosing a domain name?

When you have settled on several available name choices, see what your friends and clients have to say. A name that may make perfect sense to you may be too hard for other people to remember. Is your domain easy to say? Is it hard to spell? Do you have to explain why you chose the name? Does it take ages to type as part of an email address?




How do I transfer my domain to you?
When you transfer your domain you are just pointing it to our servers. This means when someone types your domain name in their browser it will go to your Web site on our servers. In order to transfer your domain you must go to the registrar where you purchased your domain name and have them update your nameserver records. We will gladly help you handle your domain transfer.




What are your nameserver names and IPs?

Primary Server Hostname:
ns1.server108.co.uk
Primary Server Netaddress:
87.117.238.18
Secondary Server Hostname:
ns2.server108.co.uk
Secondary Server Netaddress:
87.117.238.19




How much should I have to pay to register a domain name?
At one time, companies were able to get away with charging high reservation fees plus a "mandatory" registration fee. Some years ago, it was decided that other companies should be able to compete to sell domain names. This has lowered prices dramatically. Some hosts bundle the domain free with their hosting packages. More at the
domain names page.




What is a Sub Domain Account?
A sub-domain account is an account that can be set-up to be redirected to a subdirectory under your main account. For example info.yourdomain.com is considered a sub domain. The only requirement is that your main domain name (yourdomain.com) be hosted on our servers.

You can create sub domains from cPanel.





Are you responsible for managing my domain name?
When your domain is about to expire, you will receive emails from your Domain Registrar explaining the expiration date and the process to renew your domain. We will also email you a renewal request. This often coinsides with your hosting renewal. However, we accept no liability or loss when a domain has not been renewed. It remains your responsibility to renew your domain in time.


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