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Frequently Asked Questions - Hosting:

Frequently Asked Questions - Domain Matters

What is hosting?

Explain your UNLIMITED plans

Can I upgrade my hosting plan at any time?

How long after I sign up will I be able to start uploading my website?

Do I have unlimited access to update my pages?

What do I need to use your web hosting services?

Can I offer software downloads with my account?

If I sign up for Annual payment, do I have to pay in one lump sum annually?

What content is NOT allowed on your servers?

Do you have a 30 Day Money Back Guarantee?

How do I promote my site to the search engines?

Can I track how many people visit my Web site?

What are referral logs and do you offer referral logs?

What is considered SPAM?

Can I change my billing cycle at any time?

How will I be billed for my account?

What happens when I go over the data transfer allowed on my account?

Do you offer any ready-to-run scripts?

Do you provide any database solutions?

What are your Name Server Addresses?

What platform or Operating System (OS) do you use?

Do you support Microsoft FrontPage?

What version of FrontPage do you support?

99.9% Uptime

30 Day Money Back Guarantee

What is the size limit of each mailbox?

If I cancel before the end of my hosting term, do I get a refund?



What is hosting?
Hosting means that you found a home for your Web site on our Web servers, which are stored in a secure, climate controlled environment and are connected to the Internet via high speed data lines.

We can also help you register your Domain Name, which becomes your unique Web address. Having your own Domain Name suggests you have your own Web space, and since email can be addressed to your domain (e.g. www.yourname.co.uk), you will not have to announce a new email address if you change Internet providers.




Explain your UNLIMITED plans.
If there really was a magic server which never ran out of bandwidth and disk space, then firms such as Google and Amazon would gladly be hosting their organisations on a seven dollar a month unlimited account, rather than paying out thousands on their own servers. But sadly, there is no such server, it simply does not exist. And if a host insists that indeed, he or she offers this, walk away immediately to avoid future disappointment.

When your hosting account is quota limited, it will stop working when you have reached this limit. When this happens, everything stops, including your email accounts, and this can be a problem. We have therefore introduced the unlimited plan at a slightly higher hosting fee. The reason behind this is to give you complete piece of mind, knowing that your website and email will continue to work, even during times when your site's demand peaks higher than normal due to perhaps a newspaper article or a link from a forum. Unlimited hosting packages are not suited for excessive video and audio streaming, download services, online file storage/retrieval or for large busy web sites which should really be sitting on a dedicated server. To sum it up, if you are looking for a 'cheap unlimited deal' to host your busy video or download site on a standard shared server, we will not be able to help you.
Go here for more.




Can I upgrade my hosting plan at any time?
Yes. You can upgrade your account at any time. Contact
support.




How long after I sign up will I be able to start uploading my website?
Within 1 and 12 hours when signing up, you will receive your welcome email, containing all your login details. Domains registered can take from 1 hour to 24 hours to go live.




Do I have unlimited access to update my pages?
Yes. You can edit your website any time day or night.




What do I need to use your web hosting services?
If you are viewing this page, then you have all that is required to take advantage of our services - a computer with an Internet connection.




If I sign up for Annual payment, do I have to pay in one lump sum annually?
Yes. You will automatically be billed in one lump sum at the annual rate when you sign up. You will be billed again that same lump sum one year from your anniversary date, unless you request that payment should be changed to monthly. If you decide to move to another ISP before your annual or 2-yearly payment has been used up, we will refund the difference. We do not refund partial months - if you decide to cancel your account on the 2nd day of a particular month, we can not refund prepaid fees for that month.




What content is NOT allowed on your servers?
You may not host adult content and satanic materials, or anything illegal. You cannot offer for download from your site programs, music and video of which you are not the copyright holder. You cannot use your account as your online hard drive to store files which are not connected to your web site. Accounts which host such content will have these files deleted or may be terminated without notice and without a refund. If in doubt, always check with us first.




Do you have a 30 Day Money Back Guarantee?
Yes. For more information please see our
30 Day Money Back Guarantee.




Can I track how many people visit my Web site?
All accounts come with a powerful Site Statistics Tool in the Control Panel that shows hits, referrer logs, country stats and more! You can even look at this data in a graphical format showing daily, monthly and yearly activity.




What are referral logs and do you offer referral logs?
Referral logs tell you the web site from which visitors reached your page. Using this information, you can tune your online advertising to maximise traffic to your site. We provide this information in the form of domain names of the referring pages (not IP addresses), making it easier to interpret and analyse. This is offered under all our plans in the Control Panel.




What is considered SPAM?
SPAM is any unsolicited email. If you are going to send email to potential customers you should sign up for an 'opt-in' email list. These are lists of email addresses for people who ask to be emailed to on a specific topic, and it states that they signed up to be on that list at the beginning of the email. Our hosting accounts can not be used for the purpose of sending bulk unsolicited mail and are subject to immediate termination without refund.




Can I change my billing cycle at any time?
Yes. Just contact us via
Support and request the change in billing cycle. You will be credited the amount of money left on your account toward the new charge.




How will I be billed for my account?
Billing notification is by email. We do NOT keep card details and will not automatically charge your card for a renewal.




What happens when I go over the data transfer allowed on my account?
You will be notified via email when you exceed your limit. This email will encourage you to upgrade your account. Instructions on how to upgrade your account will be included with the email we send you.

You can easily monitor your data transfer in your control panel. Or opt for an unlimited hosting account for greater peace of mind.




Do you offer any ready-to-run scripts?
Yes. We offer a large amount of ready-to-run Perl and PHP scripts with all our plans. These are available from your control panel under 'Fantastico'. Installation is with a click of your mouse.




Do you provide any database solutions?
We support MYSQL and it can be easily setup and managed using the MYSQL administration tool in the Control Panel.




What are your name servers?

Primary Server Hostname:
ns1.server108.co.uk
Primary Server Netaddress:
87.117.238.18
Secondary Server Hostname:
ns2.server108.co.uk
Secondary Server Netaddress:
87.117.238.19




What platform or Operating System (OS) do you use?
Our servers run Apache Web server over CENTOS ENTERPRISE 5.2 (UNIX).




Do you support Microsoft FrontPage?
Yes. You can easily install your FrontPage extensions by going to your Control Pane.

We support simple FrontPage technical support issues. But, if you have more extensive issues with FrontPage regarding design on your site, we will direct you to Microsoft's FrontPage Technical Support.




What version of FrontPage do you support?
All versions.




99.9% Uptime
Over the last 2-year reporting period our servers have been up an average of 99.95%. If your site is down and it's our fault we'll work on it promptly, and get you back in business ASAP.




30 Day Money Back Guarantee
We are so sure that you will love hosting with us, that all our Web hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.

For more information see our 30 Day Money Back Guarantee Page
here.




What is the size limit of each email?
We limit the size of each email to 20Mb. If you need to send files larger than 20Mb you can use a file compression program to break the file up into chunks of just under 20Mb and then send each chunk attached with an email.




If I cancel before the end of my hosting term, do I get a refund?
Refunds are calculated by charging the monthly rate for the months you have used and refunding what balance remains on your account. We do not refund partial months. No refund is made during the first year's hosting, as this mainly consists of setup and admin costs. However, starting from year two, you do get a refund if you cancel.

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